Information for business customers placing Direct Orders
Before CVCheck can conduct the checks ordered in a Direct Order, you are required to provide copies of sufficient original ID from the applicant. Due to different legal requirements, the definition of sufficient original ID will depend on which checks you have ordered on the applicant.
To see what ID you are required to provide, please select the most relevant option below:
Australian National Police Checks and Volunteer Police Checks are issued by the Australian Criminal Intelligence Commission (ACIC) who have strict requirements for verifying ID.
The following documents must be provided:
1 x Commencement of Australian Identity
1 x Primary Use in the Community
2 x Secondary Use in the Community
1 x Selfie holding photo ID (opens in new window)
Acceptable ID documents for each of these categories are listed below.
ID Documentation must include the following information:
These documents, as a set, must include the applicant’s:
- Full name
- Date of birth
- Photograph
- Australian government issued ‘photo card’
- Immicard issued by the Department of Immigration and Border Protection
- Police Force, Australian Defence Force or an Australian Government agency photo ID card
- Australian university/tertiary institution photo ID card
- If none of these documents contains a photograph, the applicant must submit a passport-style photograph certified by a person listed in Schedule 2 of the Statutory Declarations Regulations 1993
If documents using a former name are provided, evidence of the name change must be included in addition to the four ID documents. This can be:
- A change of name certificate issued by Australian Registry of Births, Deaths and Marriages, or
- An Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
Commencement of Australian Identity Document (1x)
- Australian birth certificate - full certificate required, not an extract, birth card, or commemorative version
- Australian passport - not expired
- Australian visa that is current at the time of entry into Australia as a resident or tourist (Find out how to obtain your visa details)
- ImmiCard issued by Immigration and Border Protection that enables the cardholder to prove their visa and/or immigration status and enrol in services
- Australian Citizenship certificate
Primary Use in the Community Document (1x)
- Australian driver’s licence (current), learner permit or provisional licence issued by a state or territory, showing a signature and/or photo and the same name as claimed
- Australian marriage certificate issued by a state or territory (church or celebrant-issued certificates are not accepted)
- Passport (current) issued by a country other than Australia with a valid entry stamp or visa – must be accompanied by a current Australian Visa (VEVO printout is acceptable)
- Proof of age or photo identity card (current) issued by an Australian Government agency in the name of the applicant, with a signature and photo
- Shooters or firearms licence (current) showing a signature and photo (not minor or junior permit or licence)
- Student identification card (current) with signature or photo for persons under 18 years of age with no other Primary Use in Community Documents
Secondary Use in the Community Document (2x)
- Medicare card
- Australian utility bill showing full name and address
- Australian private health insurance card
- Australian tax office assessment notice
- State/territory government rates assessment notice
- Foreign Affairs and Trade – certificate of identity
- Foreign Affairs and Trade – a document of identity
- Foreign Affairs and Trade – convention travel document secondary (United Nations)
- Foreign government issued documents (for example, driver’s licence)
- Australian Electoral Commission enrolment
- Security guard or crowd control photo licence
- Evidence of right to an Australian government benefit (Centrelink or Veterans’ Affairs)
- Foreign Affairs and Trade – Consular photo identity card
- Police force – photo identity card issued to an officer
- Australian Defence Force – photo identity card
- Australian Government or a state or territory government – photo identity card
- Aviation Security Identification Card
- Maritime Security Identification card
- Credit reference check
- Australian tertiary student photo identity document
- Australian secondary student photo identity document
- Certified academic transcript from an Australian university
- Trusted Referee Report
Special Provisions
If your applicant cannot provide the above minimum proof of identity documentation, the ACIC can, in exceptional circumstances, allow you to use a different combination of documents to verify the applicant’s identity. Learn more about special provisions here.
If your order does not include an Australian National Police Check or Volunteer Police Check, you must provide one form of photo ID from the following list:
- Australian/International passport
- Australian driver’s licence
- Proof of age or photo identity card (issued by the Australian government)
- Australian Firearms licence
- Student identification card with photo
