CVCheck - Terms and Conditions

Last modified: April 2026

Thank you for using CVCheck

Thank you for choosing www.cvcheck.com (the Website) to obtain checking and verification of the truth and accuracy of certain parts of your personal information (Verification Services) or the sharing of that information (Sharing Services). The Services are provided by Kinatico Ltd (ABN 25 111 728 842) of Level 4, 999 Hay Street, Perth, Western Australia and its subsidiary CV Check (NZ) Ltd (NZBN: 9429033941639) of Level 2, 62 Highbrook Dr, East Tamaki,, Auckland, NZ (together CVCheck).

By using the Services (Verification Services or Sharing Services), you are agreeing to these terms and conditions. Please read them carefully.

You are also agreeing that CVCheck may change these terms and conditions or change or upgrade the Services by advising you by email or providing notification on the Website.

To use the Services you must be at least 15 years old. Do not use CVCheck if you are younger than 15 years old.

PART 1 – PORTAL ACCESS

When you create a CVCheck account, you will be given a unique Username and be asked to create a suitable password that meets our minimum security requirements. It is your responsibility to keep your Username and password secure.

Your CVCheck account allows you to upload, store and access your personal information that you choose to use on CVCheck (User Information).

In using CVCheck and the Services you agree:

that it is your responsibility for the security of the network from which the CVCheck software is accessed;
that it is your responsibility to ensure the secured use of the CVCheck software, and to be informed as to who is authorised to view or receive information from CVCheck software; and
you are liable and responsible for the management of your information such that it is compliant with all relevant legislation in the jurisdiction in which you operate.

Once your User Information has been received, your User Information will be available to you on the CVCheck portal, accessible through your unique login details. Your User Information will remain accessible on the portal until your account is deactivated. Once your User Information is available on the portal, you are solely responsible for controlling access to your User Information, and requesting new information as and when required. You may edit your User Information, or request new User Information through the portal. Kinatico will not provide access to your User Information to any third parties including any agency or organisation, without your consent. Kinatico will not be liable for any access provided or permitted by you to anyone (whether you did so intentionally or by accident) or for access through any unauthorised use of CVCheck.

Privacy

At CVCheck, the privacy of data is our highest priority. Our Privacy Policy is designed to inform users on how they can use CVCheck to share information with others, how we collect, and use your content and information. We encourage you to read the Privacy Policy which is available at: https://CVCheck.com.au/privacy

By using CVCheck and Services, you agree to CVCheck:

dealing with your personal information as outlined in the Privacy Policy;
searching, locating and sourcing the information relating to you from other sources in its absolute discretion in order to provide the Services;
checking and verifying that the information you have provided to CVCheck is correct;
providing your User Information to the parties or organisations that you give access to or share information with; and
retaining and storing your User Information (unless you revoke consent by writing to CVCheck, or instruct CVCheck to de-activate your user account). Please note that CVCheck may not be able to retrieve your User Information if it has been passed to a third party (with your consent) and such information is maintained in that third parties’ records.

Retention and deletion of data

We will keep your information for as long as you are a customer of CVCheck, or pursuant to our legal or contractual obligations and only for as long as we need it. Factors that may influence for how long we may keep your data include:

what check you requested
fulfilling our legal or regulatory obligations
internal research and analytics
responding to a question or complaint, or
being unable to delete the data for technical reasons.

For example, in order to comply with legal requirements, certain reports will be deleted from the CVCheck Report after relevantly prescribed time periods, such as Australian nationally coordinated criminal history checks are required to be deleted after 12 months of receipt of the check.
Subject to CVCheck’s obligations to retain data for certain periods of time, in relation to data we hold for you some information:

can be deleted when requested by you
is deleted automatically after a period of time, or
can only be anonymized.

Right to Erasure

Pursuant to EU General Data Protection Regulation (GDPR), if the regulation applies you can request that their data be deleted if it is no longer necessary for the purpose that it was collected, or there is no ‘compelling’ reason for its continued processing. You can also demand that your data is erased if you have withdrawn your consent for your data to be collected, or object to the way it is being processed.

The right to erasure does not provide an absolute ‘right to be forgotten’. Individuals have a right to have personal data erased and to prevent processing in specific circumstances:

Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
When the individual withdraws consent.
When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
The personal data was unlawfully processed (in breach of the GDPR).
The personal data has to be erased in order to comply with a legal obligation.

PART 2 – VERIFICATION SERVICES

Request for Verification Services

CVCheck will not provide the Verification Services to you unless you have provided to CVCheck (through the Website):

(a) necessary proof of your identity (as stipulated by CVCheck on the Website, and which may include identification documents and biometrics);

(b) a request for Services; and

If CVCheck requires further information from you to provide the Verification Services you request, CVCheck will ask you for it. You are responsible for supplying that further information and failure to supply it may result in the request being cancelled in accordance with CVCheck’s Cancellation and Exchange Policy. CVCheck has the right to cancel orders in certain other circumstances described in the Cancellation and Exchange Policy.

CVCheck may refuse to accept or execute any request if it has reasonable grounds for doing so.

By requesting the Verification Services, you are appointing CVCheck as your agent for the purposes of providing to, and obtaining from, any third party any information that is necessary in order to perform the Verification Services.

CVCheck will not perform a check on you unless CVCheck has received the appropriate agreement and consents to conduct the check, or confirmation from a customer organisation that the customer organisation has received the appropriate agreement and consent from you.

Provision of Verification Services

If CVCheck does not refuse your request, CVCheck will:

(a) perform the Services you requested (but if you have requested Verification Services that require checks outside Australia or New Zealand, CVCheck will provide those to the extent that it is reasonable and practicable to do so); and

(b) prepare a report for you (CVCheck Report), which will set out the results of the Verification Services requested.

Please note that CVCheck performs the Verification Services by making requests to individuals or organisations who supply information to CVCheck. If those third-party suppliers do not release requested information promptly, your request will be delayed. CVCheck is not responsible for that delay.

CVCheck may change, suspend, limit, restrict or discontinue any aspect of the Services at any time without notice or liability including the availability of and access to any part of any feature on the Website.

Credit checks

Please be aware that if you request an Australian credit check, we will check your information against databases maintained by Experian, a credit reporting agency whose website address is www.experian.com.au. If you request a New Zealand credit check, we will check your information against databases maintained by Equifax, a credit reporting agency whose website address is www.equifax.co.nz.

To run a credit check, we will collect from you your personal information (your name, date of birth and address history) and provide that information to the credit reporting agency. The credit reporting agency will use that information to update its credit reporting database, and when customers of the credit reporting agency use the credit reporting service, the agency will provide the updated information. We will then collect more of your personal information (being the credit check result) from the credit reporting agency.

Qualification checks

If you request a qualification check, we will collect from you your personal information (at least your name and claimed qualification) and will use that to collect additional personal information (being your verified qualification result) from our source. Depending on your circumstances, our source could be the institution you attended, My Equals (www.myequals.edu.au), Qualification Check (https://qualificationcheck.com), Higher Education Degree Datacheck (https://hedd.ac.uk) or Managed Integrity Evaluation (www.mie.co.za),

Social media checks

If you request a social media check, we will collect from you your personal information (at least your name) and will use that to collect additional personal information (being your verified social media check result) from SP Index (https://sp-index.com).

Predictive psychometric assessment
If you request a predictive psychometric assessment, we will direct you to our partner Talegent (https://talegent.com). Talegent will collect from you your personal information and will use that to provide CVCheck with additional personal information (being your predictive psychometric assessment).

International checks

If you are in Australia, you need to understand that some checks will need to be verified by a source of truth located outside of Australia. Should you choose to order an international check, you agree that:

CVCheck may engage one or more overseas agents to facilitate the timely and accurate delivery of the international check result;
CVCheck is not required to take more than reasonable steps to ensure overseas organisations comply with all applicable Australian privacy laws in relation to disclosure of your User Information;
the overseas recipient may not be accountable under any applicable Australian privacy laws in relation to the collection, use, storage, destruction, de-identification and otherwise handling of User Information; and
you may not be able to seek redress for any misappropriation of your User Information under any applicable Australian privacy laws

If you are in New Zealand, you need to understand that some checks will need to be verified by a source of truth located outside of New Zealand. Should you choose to order an international check, you agree that:

CVCheck may engage one or more overseas agents to facilitate the timely and accurate delivery of the international check result;
CVCheck is not required to take more than reasonable steps to ensure overseas organisations comply with all applicable New Zealand privacy laws in relation to disclosure of your User Information;
the overseas recipient may not be accountable under any applicable New Zealand privacy laws in relation to the collection, use, storage, destruction, de-identification and otherwise handling of User Information; and
you may not be able to seek redress for any misappropriation of your User Information under any applicable New Zealand privacy laws

An order paid for by a customer organisation

If you are responding to an invitation that a customer organisation has agreed to pay us for, we will not seek any additional payment from you. Parts 3, 4 and 5 of these terms and conditions will still be relevant to your agreement with us.

Payment and refunds if you are paying for the Service(s)

Unless an organisation customer has agreed to pay us for the Services, each time you make a request for Verification Services, you must pay CVCheck by credit card or other method approved by CVCheck in accordance with the fees set out on the Website. If a particular third-party supplier seeks to charge an unusual fee for your requested Service, CVCheck will notify you of the fee and ask whether you wish to pay the fee or cancel your request.

Under the Australian Consumer Law (if you are in Australia) or the Consumer Guarantees Act (if you are in New Zealand), you are entitled to the right to ask for a replacement or refund in certain circumstances set out in the applicable legislation. In addition, CVCheck may, if it chooses, provide you with a voucher or credit note equivalent in value to a full or part refund in the circumstances described in the CVCheck Cancellation and Exchange Policy.

GST

If any payment made by you to CVCheck under or relating to the Services constitutes consideration for a taxable supply for the purposes of GST or any similar tax, the amount to be paid for the supply will be increased so that the net amount retained by CVCheck after payment of that GST is the same as if CVCheck was not liable to pay GST in respect of that supply. This provision is subject to any other agreement regarding the payment of GST on specific supplies.

PART 3 – AUSTRALIAN NATIONALLY COORDINATED CRIMINAL HISTORY CHECK

If you request a Nationally Coordinated Criminal History Check in Australia, you:

a) acknowledge that CVCheck is collecting information from you to provide to the Australian Criminal Intelligence Commission (ACIC) and police agencies, for a nationally coordinated criminal history check to be conducted for the purpose you identify;

b) will fully and accurately complete CVCheck’s application process, and confirm that the personal information you provide will relate to you, and contain the full name and all names previously used by you;

c) acknowledge that withholding and/or providing misleading or false information in the application process and in any supplied identity documents is a Commonwealth offence and may lead to prosecution under the Criminal Code Act 1995 (C’th);

d) acknowledge that personal information that you provide and on the supplied identity documents will be disclosed to CVCheck (including its related bodies and contractors in Australia or overseas, if applicable);

e) acknowledge that any information sent by mail or electronically, including identity documents, is sent at your risk and you are aware of the consequences of sending information in these ways;

f) acknowledge that you are aware that you are providing consent for a check to be conducted on all personal information provided in the application process and provided in suppled identity documents;

g) understand and consent to police information relating to you being disclosed in accordance with the purpose described by you, applicable legislation and information release policies (including spent convictions legislation described in Australian Government and state or territory legislation);

h) give consent to:

a. the ACIC and police agencies using and disclosing your personal information that you provide, and personal information contained in your supplied identity documents, to conduct a nationally coordinated criminal history check;

b. the ACIC disclosing the police information sourced from the police agencies to other approved bodies and CVCheck;

c. CVCheck disclosing to any organisation with whom you have chosen to share your check result, to its related bodies and to its contractors, your personal information and police information to assess your suitability for the purpose you identify;

d. your identity document identifiers being disclosed to the ACIC for the purpose of the ACIC using the ID Match service of the Commonwealth Attorney-General’s Department to verify your identity documents, and for the ACIC using that information for that purpose;

i) acknowledge that it is usual practice for your personal information and police information to be used by police agencies and the ACIC for law enforcement, including purposes set out in the Australian Crime Commission Act 2002 (C’th).

j) acknowledge that when the result certificate is returned, we will provide the result certificate to your secure CVCheck account, and:

a. if there are Disclosable Court Outcomes (DCO) reported on your result certificate, you will have an opportunity to dispute the result by contacting CVCheck;

b. if you have agreed to share the result with an organisation, it will be shared with that organisation immediately if there are no DCO, or after 48 hours if there are DCO, unless you have raised a dispute or elected to share the result in that time; and

c. if you have not yet agreed to share the result, you may choose to do so after you receive the result.

A NCCHC is a point-in-time check that is subject to relevant spent conviction regimes as they apply to you and your check. For that reason, the ACIC prevents CVCheck from allowing you (or any customer organisation) access to your NCCHC result certificate more than three months after it has been issued. If you require access to a NCCHC result after this time, you must order a fresh check.

PART 4 – KINATICO ID™

You agree that if you choose the “express ID” path to order a NCCHC or otherwise engage with Kinatico ID™, we will verify your identity with the assistance of our digital identity partner, Scantek Solutions Pty Ltd (ABN 26 158 339 514) (Scantek).

You agree that in using the Kinatico ID™ process:

We may collect information from the documents you submit and from you interacting with Kinatico ID™.
We can record an image of an identity document that may contain information not needed to verify your identity or submit the check, provided that the information will not be recorded outside of the image and will only be held for as long as the image is needed.
To verify your identity, we may capture images of you to compare with the image on relevant identity documents.
We may choose to validate your identity documents by checking them against the government’s ID Match Service (Document Verification Service), as explained in Part 5, below.
By proceeding to use the Kinatico ID™ process, you are consenting to use the Kinatico ID™ process on these terms.

PART 5 – DOCUMENT VERIFICATION SERVICES

You agree that we may choose to verify your identity electronically with Commonwealth and State government departments via the Australian Government Document Verification Service (DVS).

To do that, we will securely pass on information you provide (such as names, addresses and copies of identification documents) to DVS. DVS will send information, using a secure communication channel, to the issuers of the identification documents where an automated check of that data will verify whether the information provided matches the information held by the issuer. The issuer sends an automatic response via DVS to confirm or deny whether the details match the database records it holds.

By agreeing to these terms of use you agree that:

the information you are providing is your personal information and you have authority to provide it to us; and
we may use and disclose your personal information for the purposes of electronic verification as described above.

PART 6 – SHARING SERVICES

CVCheck Report

After CVCheck has prepared a CVCheck Report for you, CVCheck will:

(a) place the CVCheck Report in a secure location on the Website; and

(b) provide you and each person you nominate with a Website Password and/or a CVCheck Link® to access those parts of the CVCheck Report that you wish to disclose to them. Website Password means a Username and User ID provided by CVCheck and password selected by you to access the Website. You can request more than one CVCheck Link®.

You control access to each CVCheck Link®

After CVCheck has placed the CVCheck Report on the Website, you are solely responsible for controlling access to the CVCheck Report and each CVCheck Link® that you have requested. CVCheck will not be liable for any access provided or permitted by you to anyone (whether you did so intentionally or by accident) or for access through any unauthorised use of a CVCheck Link®. You may request, delete or edit a CVCheck Link® at any time by going to your member’s page of the Website.

In responding to an invitation created in CVCheck by a CVCheck registered organisation, you may be asked at the time of placing the order to agree to CVCheck sharing the result as soon as it is received.

By agreeing or choosing to share your information from within your CVCheck account you agree that:

the User Information is personal to you, and you have authority to share it with an organisation;
Kinatico may check and verify your User Information before the result is shared with an organisation;
you grant the organisation to which you are sending your User Information permission to view, access, validate, store and otherwise handle your User Information for the primary purpose for which you have specified (e.g. applying for employment or undertaking volunteer work);
your User Information may be maintained in the organisation’s records; and
you may not be able to retrieve or amend your User Information once it has been sent to an organisation.

Some organisations may be located outside of Australia or New Zealand. Should you choose to share your User Information with an overseas organisation, you agree that:

CVCheck is not required to take more than reasonable steps to ensure overseas organisations comply with all applicable Australian or New Zealand privacy laws in relation to disclosure of your User Information;

the overseas recipient may not be accountable under any applicable Australian or New Zealand privacy laws in relation to the collection, use, storage, destruction, de-identification and otherwise handling of User Information;
you may not be able to seek redress for any misappropriation of your User Information under any applicable Australian or New Zealand privacy laws; and
CVCheck takes no responsibility for any breach by overseas organisations in relation to your User Information (howsoever caused) of any applicable Australian or New Zealand privacy laws.

PART 7 – RESULTS NOT SHARED WITH YOU

Psychometric tests

A psychometric test assessing your suitability for a particular role can only be ordered by a customer organisation and the result will only be provided to the customer organisation.

If you agree to participate in a psychometric test through CVCheck, you agree to provide your personal information to identify yourself as the subject of the test and to provide your responses to the test provider’s questions through the CVCheck platform. You agree to CVCheck providing the relevant CVCheck Report, comprising test results calculated and collated by the test-provider, together with the opinion of the test provider, to the corporate entity that ordered the test and not to you.

References provided on a confidential basis

If a reference is sought and provided on the basis that it is made in confidence to the prospective employer, CVCheck will respect that confidence. In that instance, you agree to CVCheck providing the relevant CVCheck Report, comprising the reference provided by your chosen referee, to your prospective employer, and not to you.

PART 8 – GENERAL

Privacy

CVCheck is committed to respecting your privacy, and CVCheck confirms that it has strict processes and systems in place which ensure your personal information is kept confidential. Please refer to CVCheck’s Privacy Policy for more information on its privacy policy and protection of your data. CVCheck will only use and disclose your personal information for the purposes for which it was collected, for a related purpose, otherwise with your consent, or if compelled, required or authorised by law.

In order to provide the Services to you, your personal information may be exchanged between companies within CVCheck or CVCheck may disclose your personal information to its contractors, some of whom may be overseas. In order to provide the Services to you, it may be necessary to disclose your personal information to a third party capable of verifying your information who may also be overseas. It is a condition of ordering the Services that you consent to these disclosures.

CVCheck will take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure. CVCheck will protect the security of personal information and has strict security measures maintaining physical, computer and communications security and unauthorised access to its premises, its computer network and its communications. Other than you, people you nominate and third parties who will be asked to verify your information, only authorised staff and contractors of CVCheck will be provided access to your personal information.

You should be aware CVCheck’s website uses cookies. Additional details on CVCheck’s use of cookies are available in CVCheck’s Privacy Policy.

Access to other websites

Other websites that may be accessible via hyperlinks from the CVCheck website or through an Automated Platform Interface (API) are owned and operated by third parties and are not subject to CVCheck’s Privacy Policy. CVCheck has no control over the content of those websites. Please review the privacy policy of each individual website you access and assess whether the policy is satisfactory to you before you use the other websites.

Warranties and release

While all reasonable care is taken, CVCheck does not warrant nor accept responsibility for the accuracy of the information provided to it by third parties; nor for any delay by any third-party in providing information requested by CVCheck.

By using CVCheck’s Services, you agree to release CVCheck, its directors, employees, officers, contractors and overseas agents from any claims, losses, liabilities and damages caused by, or contributed to, or arising out of:

i any incorrect, inaccurate, incomplete or defective information you provide to CVCheck;

ii any delays or failure to provide information (including in any CVCheck Report) caused or contributed to by you;

iii you carrying out or failing to carry out your obligations under these terms and conditions.

CVCheck will not be liable or responsible for the use of any information accessed from a CVCheck Report or through any use of a CVCheck Link® by you or anybody else.

Your acknowledgements

You agree that you will not allow any competitor of CVCheck to copy anything from the CVCheck Report and you will not make a copy of the CVCheck Report to give to any of CVCheck’s competitors.

You agree to CVCheck:

(a) holding your personal information obtained as part of providing the Services, including but not limited to details of your qualifications, professional and other memberships, employment, employment and personal references; litigation; bankruptcies; business interests; criminal history; investigations by financial regulatory bodies; work entitlement; workers compensation claims; traffic records; listings on national and international sanctions, money laundering, terrorist financing, internationally wanted criminal or politically exposed persons lists;

(b) checking and verifying that your information is correct;

(c) providing your CVCheck Report containing your information to those people you give access to (unless such access is revoked by you, either by deactivating access via CVCheck’s website or by writing to CVCheck);

(d) letting CVCheck’s contractors and overseas agencies access your information when required by CVCheck for the purposes of providing, reviewing, auditing, analysing or improving the Services; and

(e) retaining and storing your CVCheck Report containing your information (unless you revoke consent by writing to CVCheck). Please note that in order to comply with legal requirements, certain records (such as Australian criminal history information) will be deleted after prescribed time periods imposed by the source of that information.

About these terms and conditions

These terms and conditions are governed by and construed under the law in the State of Western Australia. You and CVCheck each irrevocably and unconditionally submit to the non-exclusive jurisdiction of any court in Western Australia.

A failure by you or CVCheck to exercise any right under these terms and conditions does not prevent any other or further exercise of that or any other right.

The rights under these terms and conditions are cumulative and not exclusive of any rights provided by law.

If any particular term or condition is unenforceable for any reason, that will not affect any other.

Terms and Conditions – Individuals