Information About Delivery Times

The important part

The delivery times we advise for our checks are our normal delivery times and apply to the majority of our checks. However, our information is always obtained from an authority or third party organisation who may cause your result to be delayed.

For example, most of our Australian police checks are returned within an hour if they are ordered during business hours, however, in certain cases the national police checking service can take 15 working days or more to return your results to us.

The detailed explanation

Fast ordering

CVCheck's online system makes it simple and fast to order your checks, provide your details and upload your ID documents. We have high speed automated processes to rapidly manage your request and send it to the relevant authority that holds your records.

Fast delivery

Once your information is returned to us, our processing centre will generate your result certificate almost instantly, which will be available to download from your Dashboard ... we then notify you as soon as your order is complete.

Effect of third parties

The bit we can't control is the time it takes for the organisation that holds your information to deal with your request and return your results. This delay can vary and it depends on lots of factors, such as your circumstances and history, the process used to verify and respond to the request, and other things such as backlogs in their system.

Example – Delivery times for Australian Police Checks

Most of our Australian police checks are delivered within 1 hour if they are ordered during business hours.

However, the process can take longer. Sometimes, much longer. Any delays in this process are due to hold-ups within the national police checking service – not CVCheck.

The process of getting an Australian Police Check

Your request for an Australian police check is sent to ACIC (the government agency that handles all police check enquiries). The first step in their response is to see whether or not your details have any matches (or potential matches) in the database of Australian police records. If their computer is absolutely certain that there are no matching records, it will send an automatic response that your police record is 'clear'.

However, if the computer can't be certain, ACIC will automatically refer your request to the police jurisdictions where the potential matches were found so that the records in question can be manually checked to see if they belong to you.

Whether your police check is referred for manual checking depends entirely on your name and date of birth. It has nothing to do with CVCheck and, since ACIC handles all police check requests, the referral process will be the same whether you order your police check through CVCheck, the police, or another provider.

A police record is a serious matter. A referred check has to be properly investigated by the relevant police jurisdiction so that the police can be confident that your certificate shows exactly what it is legally allowed to show – no more and no less.

So what's a potential match?

The ACIC database contains information from a wide range of sources. To allow for variations in spelling and other particulars, the computer allows for some tolerance in the matching criteria and will also recognise matches, such as "Anne" or "Ahn" for "Ann".

For example, if John Smith requests a police check, his check may be referred (and delayed) if he has a recorded conviction or pending charges, or if police have recorded a conviction or pending charges for someone named Jon Smythe (or another John Smith) with a similar date of birth.

What happens to a referred check?

The potential match will have been triggered by a conviction recorded in one or more jurisdictions. A referred check is sent to police in that jurisdiction or those jurisdictions. Those police jurisdictions then may need to do one or two different things:

  1. Check against each original record of conviction to confirm whether or not the match is a true match or a false match;
  2. If the match is a true match, determine whether the record is disclosable or a spent conviction (and therefore not disclosable).
Why does it take so long?

As we've mentioned, this part of the process is beyond our control. Police understandably take the view that their focus should be on making sure that the certificate is accurate, rather than getting it returned fast.

In particular cases, certain criminal records may need to be retrieved from storage before they can be properly checked. Details such as your previous address history might need to be cross-checked.

Then, if a conviction is found, deciding whether or not the record is spent may not be a straightforward decision. In some cases, the result will be referred again to your home jurisdiction for a final vetting.

What CVCheck will do

  1. We keep you informed
    Some other providers will simply take your police check application and tell you nothing until your certificate eventually finds its way back to you – whilst you sit and wonder if it will ever arrive, or if it has been lost.

    At CVCheck, we have a commitment to keep you informed. We will monitor the progress of your check every day until the police have completed their enquiries.
  2. We will not add to any delay
    As soon as the police have completed their enquiries and advised the outcome, there are no further delays, no time waiting for a clerk to fill an envelope and no waiting for the post. We will issue your result certificate immediately. Our system will automatically generate your certificate, place it securely on our platform and advise you when your order is complete.