Prioritising Privacy: CVCheck NZ’s Latest Move to Safeguard Customer Data

In today’s digital age, protecting your personal information is more important than ever. With the rise of phishing scams and data breaches, it’s crucial to be vigilant about safeguarding your sensitive data.

In a bold move to safeguard customers from the perils of phishing scams, CVCheck NZ has taken a proactive step by eliminating clickable links from its text notifications. This significant change is driven by the NZ Banking Associations anti-scam initiatives and part of Kinatico’s unwavering commitment to data security and customer protection.

These changes will take place on 12 March 2024. Your candidates can expect to be directed to check their email or login to their profile to view the status of their credential verification process and take action to progress, if required.

Customers and candidates can rest assured that any text message containing a link is not from CVCheck NZ and should be promptly deleted.

“Our values give meaning to what we do and how we do it. The privacy of data is our highest priority and this change is just one of the many actions Kinatico takes to protect our customers personal information. CVCheck NZ customers and candidates will now be able to differentiate between the legitimacy of a service notification and any unexpected text message with a live link.”

James Sutherland, Managing Director, Kinatico NZ

So, what can you and your workforce do to protect yourself from phishing scams:

  • Be wary of emails or text messages that come from unknown senders.
  • Never click on links or open attachments in emails or text messages from unknown senders.
  • If you’re not sure whether an email or text message is legitimate, hover your mouse over the sender’s address to see if it’s real.
  • Look for misspellings or grammatical errors in the email or text message. These are often signs of phishing scams.
  • Never share your personal information, such as your password, credit card number, or bank account details, in an email or text message.
  • By following these tips, you can help protect yourself from phishing scams and keep your personal information safe.

CVCheck NZ adheres to the highest standards of security and privacy, ensuring that customers’ personal information remains confidential. The company will never send text messages with links that require customers and candidates to divulge sensitive data, such as usernames or passwords. If customers have any doubts or concerns regarding a text message from CVCheck NZ, they are encouraged to reach out to the dedicated customer support team who are ready to assist them.

Frequently Asked Questions

Why have you decided to make this change?

CVCheck have made the important decision to remove hyperlinks from SMS reminders in NZ as a result of concerns raised around ID fraud through links in SMS highlighted by Consumer Protection in NZ particularly in the Banking Industry.

CVCheck NZ are the market leader in background screening in NZ, with the privacy and security of your data being our highest priority, we are leading the market with this decision.

What will change?

The existing SMS messages will still be sent to remind candidates to complete your requirements, we have simply removed the hyperlink and instead, refer individuals to check their email for more information.

Will our checks take longer? Will this impact our SLA’s?

We have completed a thorough review of the use of SMS message links on our NZ platform and found that less than 2% of customers use these links to complete their requirements. We are confident that SLA’s will not be impacted.

Can I revert back to texts with hyperlinks in them for my organisation?

We have made this decision with your people’s data security and privacy as our primary concern, we will not be offering links in SMS message reminders on CVCheck in NZ moving forward.

What if I no longer have access to my email account?

No problem, please contact us and we can arrange to update your email address.

Will I still get email notifications?

Yes, SMS and Email reminders will still be sent as usual.

I got an SMS, but I didn’t get an email. What should I do?

No problem, please check your email JUNK folder or contact us to get a new link emailed.

I have some staff in Australia. Why are they still getting SMS with links?

New Zealand has less stringent regulations and enforcement of mobile network operators and financial institutions than Australia, making it easier for criminals to operate this kind of fraud there.

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