The important part
The delivery times we advise for our checks are our normal delivery times and apply to the majority of our checks. However, our information is always obtained from an authority or third party organisation who may cause your result to be delayed.
For example, most of our New Zealand police checks are returned within 4, 11 or 16 business days (depending on the service level ordered), however, in certain cases the police checking service (MOJ) can take an additional few days or more to return your results to us.
If you have not received your results within the advised estimated delivery time, please get in contact with us for assistance.
The detailed explanation
CVCheck’s online system makes it simple and fast to order your checks, provide your details and upload your ID documents. We have high speed automated processes to rapidly manage your request and send it to the relevant authority that holds your records.
Once your information is returned to us, our processing centre will generate your result certificate almost instantly, which will be available to download from your Dashboard. We then notify you as soon as your order is complete.
Effect of third parties
The bit we can’t control is the time it takes for the organisation that holds your information to deal with your request and return your results. This delay can vary and it depends on lots of factors, such as your circumstances and history, the process used to verify and respond to the request, and other things such as backlogs in their system.
Example – Delivery times for New Zealand Police Checks
Most of our New Zealand Police Clearances are delivered within 4, 11 or 16 business days (depending on the service level ordered).
However, the process can take longer. Sometimes, much longer. Any delays in this process are due to hold-ups within the Ministry of Justice – not CVCheck.
The process of getting a Police Check
Your request for police vetting is sent to the Ministry of Justice (the government organisation that handles all police check enquiries). The first step in their response is to see whether or not your details match any details in their system for a criminal record. If they are absolutely certain that there are no matching records (or no disclosable convictions once the Criminal Records (Clean Slate) Act 2004 has been applied), you will receive a certificate stating that there are no disclosable convictions.
However, if there is a match of your details with the details of an individual with disclosable criminal convictions, manual checking of the results may be required.
Whether or not your police check requires further manual checking depends entirely on your personal details. It has nothing to do with CVCheck and, since Ministry of Justice handles these police check requests, the process will be the same whether you order your police check through CVCheck, or directly with Ministry of Justice.
Receiving the correct police record is a serious matter. A police clearance has to be properly investigated by the relevant authorities so that they can be confident your certificate shows exactly what it is legally allowed to show – no more and no less.
What CVCheck will do
We keep you informed
Some other providers will simply take your police check application and tell you nothing until your certificate eventually finds its way back to you – whilst you sit and wonder if it will ever arrive, or if it has been lost.
At CVCheck, we have a commitment to keep you informed. We will monitor the progress of your check every day until you receive the completed result.
We will not add to any delay
As soon as your results are completed there are no further delays, no time waiting for a clerk to fill an envelope and no waiting for the post. We will issue your result certificate immediately. Our system will automatically generate your certificate, place it securely on our platform and advise you that your order is complete and available for download.